March 28, 2024

Why Digital Transformations Fail

There are many reasons why your digital transformation can fail if it even gets off the ground. If you’ve never embarked on a successful transformation, you will likely make mistakes without the help and guidance of someone who has succeeded before. 

Below are some common transformation questions. Do you recognize any of these?

#1: Do you know the difference between Digital Transformation and Business Process Improvement?

By itself, business process improvement is valuable, but it is not a complete Digital Transformation solution. A complete transformative effort includes strategic vision, technology rationalization, prioritization, and user research as well as BPI.

#2: Are you relying on IT to plan your Digital Transformation?

A successful transformation demands specific planning skills that IT techs typically aren’t taught. It’s not a natural part of their job. Relying on IT planning perspectives may identify technologies but fail to identify user procedural or business objective aspects of the domain. 

#3: Has your business changed, but your technology hasn’t?

Antiquated technology constrains process evolutions, limiting your ability to adapt to market and business changes. Have you been forced to accept compromises because your technology can’t support your initiatives? Don’t be left behind because of your technology.

#4: Are you paying for technologies you don’t need?

Are you paying for unnecessary hardware and software or for more seats than you need? Are your technology spends aligned to your transformation objectives? Do you have a unified technology plan that prevents duplicate purchases across individual units?

#5: Is your new technology producing the promised outcomes?

Maybe it’s not the technology, but the transformation plan or it doesn’t support how the users need it to work. An incomplete or incorrect plan could be missing a key component or process, thus limiting your success.

#6: Do you know what a digital transformation strategy should look like?

Moreover, would you know a bad plan if you saw one? For instance, success metrics focused on the technology rollout, not the user performance outcomes, don’t always improve the process just the technology. A bad plan, even well executed, cannot achieve results better than even a marginally executed good plan.


There’s more to digital transformation than you might guess. These are just a few of the many indicators of the difficulties users face when attempting a digital transformation effort on their own. These are avoidable if you know what to look for and how to prevent them. We do, so ask us how.