Agile Digital Operating Model to improve IT Services
Case Study

Improved IT Service Management for AFRL Directorates with a Federated Approach

The USAF Research Labs (AFRL) had four clear goals: faster research, better decisions, frictionless business / operations and streamlined transitions. AFRL needed an agile Digital Operating Model (DOM) to improve IT Service Management (ITSM), starting with small ITSM success, and scale results across individual Technical Directorate (TD) labs (e.g., RW/Munitions).


Digital Operating Model, IT Service Management


Dept of Defense - Air Force Research Labs & Munitions Directorate

Jira ServiceDesk / ServiceNow


United States