Cost effective ServiceNow at scale
Case Study

ServiceNow at Scale – AFRL’s Sweet Spot Between Governance and Agility

The Air Force Research Labs (AFRL) needed a ServiceNow Managed Service Provider (MSP) service.  This MSP would help deliver cost effective ServiceNow deployment across its individual Technical Directorates (TD’s).


Digital Governance & ITSM, Process / Data design


Dept of Defense - Air Force Research Labs & Munitions Directorate

ServiceNow & Software AG ARIS


United States